CareTrack
Daily care records, completed in real time.
Stop waiting for paper forms. See daily care records live.
A simple digital tracker for disability providers to see what was completed, what was missed, and what needs manager review - without waiting for paper forms to be uploaded at the end of the week.
Manager dashboard preview
LiveIllustration of the manager view. Demo workspace uses fake data only.
The problem
- Paper forms delay visibility
- Managers wait until the end of the week
- Missing records are hard to identify
- Staff accountability is difficult to track
- Follow-ups can be delayed
The CareTrack solution
- Staff complete simple digital checklists during the shift
- Managers see completed, missed and pending items live
- Medication, incident and behaviour quick alerts are visible immediately
- Vehicle KMs and daily records are easier to review
- Records can be reviewed and exported when needed
How CareTrack works
Four steps from set-up to live visibility
No long implementation project. Most providers can set up a house and start recording on the same day.
Provider sets up workspace
Organisation adds details, logo, sites and staff.
Manager adds clients and required forms
Each client only gets the checklists they actually need.
Staff complete records during shift
Support workers complete simple phone-friendly forms in real time.
Managers review live dashboard
Managers see completed, missed, pending and follow-up items immediately.
Who it helps
Provider owners
Managers
Team leaders
Support workers
Compliance and audit teams
Features
Everything you need for daily visibility
Nothing that duplicates the clinical systems you already use - just clear daily records, alerts and review.
Provider workspace
Each provider gets a separate branded workspace with their own sites, staff and clients.
Staff invitation
Invite managers, team leaders and support workers with the right access in a couple of taps.
Client-based required forms
Every client has their own required form set, so staff only see what that person needs.
Daily shift checklist
A short, phone-friendly checklist completed during the shift, not days later.
Quick alerts
Simple medication, incident and behaviour status alerts that reach managers straight away.
Vehicle KM tracking
QR-style or manual trip logs with start, end and total KMs auto-calculated.
Manager review dashboard
A live operational view of completed, pending, missed and follow-up items.
Reports and export
Daily summaries, missing form reports and CSV or print-ready exports.
Audit trail
Who created, edited and reviewed each record, with time stamps kept alongside it.
Trust and safety
Built for Australian disability provider workflows
Australian-based platform concept
Designed around the way Australian disability providers actually run their houses and shifts.
Australian-hosted data intent
Data is intended to be stored using Australian-hosted database infrastructure where available.
Role-based access
Owners, managers, team leaders and support workers each see only what their role needs.
Provider-separated workspaces
Every provider works inside their own workspace with their own sites, staff and clients.
Audit trail for records
Creation, edits and manager reviews are recorded with the person and time stamp.
Early Access testing
CareTrack is in Early Access. Use fake or test data only during demo and early testing.
CareTrack supports documentation visibility, staff accountability, manager review and audit readiness. Providers remain responsible for meeting their own NDIS, privacy, clinical and internal documentation obligations.
Pricing
Priced on active clients, not on every worker
Support workers can be invited or approved to submit records for assigned clients without creating expensive per-worker costs.
Starter
Up to 10 active clients
$49/month
- Unlimited support worker submitter access
- Up to 3 manager/admin users
- Daily checklist
- Basic dashboard
- Basic reports
Growth
Up to 30 active clients
$99/month
- Unlimited support worker submitter access
- Up to 8 manager/admin users
- Vehicle KM logs
- Alerts and review workflow
- Weekly reports/export
Provider
Up to 75 active clients
$199/month
- Unlimited support worker submitter access
- Up to 15 manager/admin users
- Advanced dashboard
- Priority support
- More export options
Enterprise
75+ active clients
Custom
- Multiple sites/houses
- Custom onboarding
- Security and integration review
Early Access pricing is indicative and may change after pilot testing. See full pricing
Ready to see it with your own houses?
Book a walkthrough, or open the demo workspace and try a shift as a support worker and as a manager.
hello@supportcue.com.au