Early Access - for Australian disability providers

CareTrack

Daily care records, completed in real time.

Stop waiting for paper forms. See daily care records live.

A simple digital tracker for disability providers to see what was completed, what was missed, and what needs manager review - without waiting for paper forms to be uploaded at the end of the week.

Built for Australian provider workflows Records visible the moment they are completed Role-based access

Manager dashboard preview

Live
Daily shift checklist completed
Medication concern - manager notified
Vehicle KMs logged - Demo Van 1

Illustration of the manager view. Demo workspace uses fake data only.

The problem

  • Paper forms delay visibility
  • Managers wait until the end of the week
  • Missing records are hard to identify
  • Staff accountability is difficult to track
  • Follow-ups can be delayed

The CareTrack solution

  • Staff complete simple digital checklists during the shift
  • Managers see completed, missed and pending items live
  • Medication, incident and behaviour quick alerts are visible immediately
  • Vehicle KMs and daily records are easier to review
  • Records can be reviewed and exported when needed

How CareTrack works

Four steps from set-up to live visibility

No long implementation project. Most providers can set up a house and start recording on the same day.

1

Provider sets up workspace

Organisation adds details, logo, sites and staff.

2

Manager adds clients and required forms

Each client only gets the checklists they actually need.

3

Staff complete records during shift

Support workers complete simple phone-friendly forms in real time.

4

Managers review live dashboard

Managers see completed, missed, pending and follow-up items immediately.

Who it helps

Provider owners

Managers

Team leaders

Support workers

Compliance and audit teams

Features

Everything you need for daily visibility

Nothing that duplicates the clinical systems you already use - just clear daily records, alerts and review.

Provider workspace

Each provider gets a separate branded workspace with their own sites, staff and clients.

Staff invitation

Invite managers, team leaders and support workers with the right access in a couple of taps.

Client-based required forms

Every client has their own required form set, so staff only see what that person needs.

Daily shift checklist

A short, phone-friendly checklist completed during the shift, not days later.

Quick alerts

Simple medication, incident and behaviour status alerts that reach managers straight away.

Vehicle KM tracking

QR-style or manual trip logs with start, end and total KMs auto-calculated.

Manager review dashboard

A live operational view of completed, pending, missed and follow-up items.

Reports and export

Daily summaries, missing form reports and CSV or print-ready exports.

Audit trail

Who created, edited and reviewed each record, with time stamps kept alongside it.

Trust and safety

Built for Australian disability provider workflows

Australian-based platform concept

Designed around the way Australian disability providers actually run their houses and shifts.

Australian-hosted data intent

Data is intended to be stored using Australian-hosted database infrastructure where available.

Role-based access

Owners, managers, team leaders and support workers each see only what their role needs.

Provider-separated workspaces

Every provider works inside their own workspace with their own sites, staff and clients.

Audit trail for records

Creation, edits and manager reviews are recorded with the person and time stamp.

Early Access testing

CareTrack is in Early Access. Use fake or test data only during demo and early testing.

CareTrack supports documentation visibility, staff accountability, manager review and audit readiness. Providers remain responsible for meeting their own NDIS, privacy, clinical and internal documentation obligations.

Pricing

Priced on active clients, not on every worker

Support workers can be invited or approved to submit records for assigned clients without creating expensive per-worker costs.

Starter

Up to 10 active clients

$49/month

  • Unlimited support worker submitter access
  • Up to 3 manager/admin users
  • Daily checklist
  • Basic dashboard
  • Basic reports
Book Demo
Most popular

Growth

Up to 30 active clients

$99/month

  • Unlimited support worker submitter access
  • Up to 8 manager/admin users
  • Vehicle KM logs
  • Alerts and review workflow
  • Weekly reports/export
Book Demo

Provider

Up to 75 active clients

$199/month

  • Unlimited support worker submitter access
  • Up to 15 manager/admin users
  • Advanced dashboard
  • Priority support
  • More export options
Book Demo

Enterprise

75+ active clients

Custom

  • Multiple sites/houses
  • Custom onboarding
  • Security and integration review
Talk to us

Early Access pricing is indicative and may change after pilot testing. See full pricing

Ready to see it with your own houses?

Book a walkthrough, or open the demo workspace and try a shift as a support worker and as a manager.

hello@supportcue.com.au